In a world that seems to be filled with uncertainty, your caring neighbors at We Care Plumbing, Heating, & Air want to provide you with something that you can count on. At our company, we pledge to do all we can to keep you and your Murrieta family safe and comfortable, both during this difficult time and far into the future.

While our name has always reflected the character of our company, there has been no other time in our history when that name has meant so much. Here are a few of the commitments that we make to you, our valued customer.

Staying Safe by Following CDC Guidelines

We know that there is a wide range of opinions when it comes to the various protective measures that are currently in place to help fight COVID-19. Nevertheless, we pledge to protect the safety of each of our customers by following all applicable CDC guidelines.

This is especially important for us because we interact with people across a wide range of ages, many of whom have unique medical needs. Therefore, we want to do everything we can to protect the safety of each individual by adhering to all recommendations to reduce the potential risk of disease transmission as much as possible.

At We Care Plumbing, Heating, & Air, our technicians will work hard to maintain a distance of at least 6 feet between themselves and homeowners. Additionally, every technician will wear masks and gloves at all times while working in your home.

Anything that is touched by our technicians will be sanitized before leaving your property to eliminate the risk of any left-behind germs. Plus, as much as we’d like to greet you with a handshake, we will be pausing this gesture until it can be done safely again.

Staying Safe by Meeting Virtually

If it’s time for We Care Plumbing, Heating, & Air to install a new HVAC system in your home, it’s important that you meet with one of our consultants to ensure that all the details are taken care of. To help protect your health and safety, we offer virtual consultations so that you don’t have to leave the safety of your home. Our consultants have been specially trained to ensure that the experience you receive during a virtual appointment will provide the same results you’d receive from an in-person appointment.

Staying Safe by Putting Team Member Health First

As a company that sends our team members into the homes of our customers, the last thing we want to do is send an employee who is ill into your home – COVID-19 or otherwise. That’s why we’ve provided our employees with extensive information about the symptoms of COVID-19 so that they’re better able to self-diagnose. Plus, before each team member begins their shift, we take their temperature and ask valid questions that ensure no symptoms of COVID-19 go unnoticed.

We also work hard to provide generous sick leave for our employees so that they never feel pressured to come to work when they are ill. Thus, when a technician shows up at your home, you can have confidence that they are healthy and won’t spread any illnesses to you or your family.

Staying Safe by Cleaning Our Tools

In an effort to help prevent any risk of cross-contamination, the team members at We Care Plumbing, Heating, & Air take time every day to clean and sanitize the trucks and tools that were used throughout the day. This is to prevent any risk of diseases spreading between team members if more than one team member uses a particular truck or tool. Plus, by sanitizing the tools that are brought into your home, you can be sure that no germs will be left behind that could put your family’s health in danger.

Keeping You Comfortable by Cleaning the Air

Although your home serves as a retreat from the craziness of the world, it can begin to feel like a prison if someone in your family comes down with an illness. This is especially true if the individual who is sick has to quarantine themselves, as is the case with COVID-19.

To help prevent the spread of illness among your family members, it’s important to have top-quality air-purifying measures in place so that there is less risk of one family member making your entire family sick. At We Care Plumbing, Heating, & Air, we recommend a whole-home air purifier for this task.

The best air purifiers that we offer feature three-stage filtration to provide hospital-quality purification. The first stage uses a HEPA filter. These high-density filters are rated to remove up to 99.97% of common airborne particulates. After that, the air travels through an activated charcoal filter. The pores on the charcoal are able to capture contaminants that escape through the HEPA filter. Finally, many air purifiers use UV light to help kill germs in the air. This creates clean, safe air that your entire family can breathe without worry.

We Help Maintain Your Home’s Comfort

If someone in your family is sick, a cool and comfortable environment is key to help them recover more quickly. That’s why we offer our complete line of maintenance and repair services for your air conditioner, even during this exceptional time.

Whether you need normal seasonal maintenance, or you’re having some type of issue with your air conditioner, we can respond quickly so that you can get back to focusing on what matters most. Plus, if you should experience an issue in the middle of the night, we offer 24/7 emergency service so that your loved ones don’t have to suffer any longer than necessary. We pledge to do whatever it takes so that you and your family can live as worry-free as possible while stuck at home during a quarantine.

Always on Your Side

At We Care Plumbing, Heating, & Air, we work hard to constantly expand our service offerings so that you can trust us with all of your home’s mechanical components. Beyond maintenance and repair for your air conditioner, we can install new air conditioners and furnaces if it’s time for a new unit. If you need single-room cooling, we can also install ductless mini-split systems.

In addition to our expert HVAC services, we offer well-respected plumbing services across our entire service area. These services include high-pressure jetting, drain cleaning, water filtration, tankless and traditional water heater installation and maintenance, sump pump installation and maintenance, septic tank services, and installation of new plumbing fixtures. Each of these services is backed by the same satisfaction guarantee so that you never have to worry about your home’s plumbing.

For over 20 years, we have been working hard to stay ahead of the curve in the industry. While knowledge of equipment and procedures certainly plays a role in this, our care for our customers is what truly has allowed us to excel.

Our customer-first approach has led to several awards, including the Lennox Circle of Excellence Award, the Best of Murrieta Award, and the Service Nation Contractor of the Year Award. Plus, our five-star reviews from real customers continually carry messages of thankfulness for our top-notch service. For more information about how we can help you during this difficult time, contact us at We Care Plumbing, Heating, & Air today.