My technician, Andrew Spriggs, was very professional. He explained what he was going to do and any recommendations. I told him my concerns about our systems and he assured me he would inspect my systems to answer those concerns.After inspecting our systems, Andrew explained what was right and wrong with our systems and the future cost of repairs. He didn't try to up sell me on additional accessories for my systems, only recommendations. I feel he went above and beyond with our service.I give the office staff, however, a much lower rating. Initially somebody called in early November to schedule our service appointment. My wife asked if we can be called back since we were out of town and unable to schedule at that time. The office rep told my wife that we would have to call back when we returned, as that was only a courtesy call. This was unusual because we have been a service members for many years and have had followup calls several times without question. After two months we did recieve a followup call for service scheduling.Secondly, when Andrew arrived and explained what he would be doing, he didn't know we had two units. He showed me his work order and explained the office staff prepares the service orders. There was only one unit listed. Also when he was finished, I asked him if he was going to change our air filters. Again he showed me his service order that listed air filters as "unknown".Andrew viewed my custumer history and it clearly stated that we had two systems and two air filters. Andrew did replace one filter but didn't have one for the second unit.Andrew apologized for the service order confusion and would bring it to the attention of the manager in charge of that department.This may seem petty to some reading this review, but customer service is very important to us. The customer expects their service technician to be fully informed on what he/she will be doing by whom ever is responsible for completing the service order prior to arriving at the customer's home.
Andrew Spriggs my service tech. Very professional and knowledgeable in his work.I reviwed his write up and photos.I as a Public Works Inspector.Appreciate professionals. I will be calling on him for future maintenance.
I wanted to thank We Care Heating, Plumbing and Air and especially Laurissa Turner for outstanding work and problem solving done today at my property!! Not only did she trouble shoot but fixed the issue with attention to detail, knowledge and patience.Thank you Laurissa for the great job completed and We Care!
Andrew was great, and was very helpful today. We Care also instead my my whole system AC, heater and duct-work about 6 years ago. I have not had any problem with it. I would highly recommend them. Great job guys.Marlene Widell
We Care Plumbing, Heating, and Air Conditioning Company provides a fantastic service. Jacob Cochran serviced my system today and he is part of the amazing service culture that this company practices every day. He expertly trouble shot my system and I gave him a 5 start service for today.
Our technician Michael showed up on time, was very pleasant to speak to and very professional. He took photos of our system, showed and discuss everything with us that was not working properly and our best options to correct the issue. We paid exactly the amount they told us as well. we look forward to working with them while we replace our furnace.
Tyler C. serviced our attic Heating and Air Conditioning Units. He was on time, professional, courteous, and gave me an overview of what he was going to service and check. All systems were working properly and filters were clean. We couldn't be happier with our service from We Care Plumbing Heating and Air. Both of our 4-zone Units W/C installed function very well. Keep up the good work!
Brendon is the HERO of the year! He stepped in when it was necessary, replaced very tired HVAC parts, and most importantly he put control on the Thermostat, which was really important. THANK YOU, BRENDON!!!
All staff from We Care Heating & Plumbing have been most impressive and solid in their abilities and desire to please their customer.Today, 01/23/2023. Jacob Cochran presented his exceptional knowledge in servicing our 19 year old Heating System.Jacob was very thorough, presented pictures for his findings and recommendations. He reminded my wife and I there is a 15% Discount being offered on new systems through February 26th..Thank you to the management for sending such capable and humble technicians to our home over the past couple of years. This relationship started at our Costco, Temecula Store.Mr. Nelson
Jacob was very nice - personable, professional and explained every step of the repair needed to our heating system. He made sure that the new part, and elements of the system in general, worked properly before he left. Very thorough! Would use again.
Dewey and Ronny did an amazing job replacing my Manabloc system ! They kept me informed the entire process and even went the extra mile to finish the job late so we would have water. Would highly recommend them and I will be calling We Care to service my AC as well in the summer .
Dewey was honest and professional, and gave me a very good quote on the repairs I need to have done in both my utility room and my bathtub. I would definitely recommend him to anybody that needed plumbing or other services that We Care offers.
Tyler was very thorough and also explained the benefits and payment plan for the air cleaning features of the "Phenomenal Aire", and installed it on the spot. I've been on the fence about ordering it for years because of the cost but I lucked out as it was on sale and the payment terms are PHENIMENAL!!!
Joseph just performed my annual tune-up on my system! I was so impressed by how thorough he was explaining every check he made on my furnace. Joseph was very professional, honest, and provided me also information on the availability of a We Care designer who can provide me direction should I decide to replace my system. My unit is 23 years old and is still working well but I realize I will need to replace it in the near future. Thank you Joseph, I am so glad you serviced my system!!!
Urtados Team did excellent workThey arrive at around 8 am and done by4 pm. Heating A/C ducks everything was done.very hard workers all 5 of them.Thank you Brayan.You did send the very best .I’m in bedWatching TV WITH MY WIFE AT 72’Degrees. I love it . Thank youWE CARE Bus’s.
Michael was our service technician and he did a tremendous job explaining the tune up process and what he inspected. He provided valuable insight for my HVAC unit which I appreciated. Based on my experience,I plan to continue using We Care Plumbing Heating & Air
Instal a complete HVAC System: Furnace / Air Handler, Air Conditioner / Heat Pump, Coil, Thermostat, Intertherm 4 Ton, HVAC Duct Installation, etc, they are very professional and they really know exactly what to do, and they go the Extra Mile, Specially Mr. OscarJimenez, he’s the Best on this type of Work, and I Highly Recommend it always., Thank you so Much.
Andrew was polite, professional, and knowledgeable. He performed an extremely thorough safety and functionality inspection and provided photos of the condition of my system. He made recommendations based on needs or improvements. He is an outstanding technician in whom We Care should be especially appreciative. I will be requesting Andrew for all future HVAC services.
Highly recommended We Care. Joseph serviced our furnace and was prompt and efficient. He was knowledgeable and professional. He made some great recommendations for future situations that could develop.
Antoinnette is the person who took my call. She provided EXCELLENT customer service. She listened to my concerns and was patient with me. She was also very helpful in explaining the services they offer and discounts they had available. Joe Canino provided the service and he was GREAT! He was very polite, punctual and professional. He helped me with some clogged toilets and a faucet with low pressure. He also flushed my tankless water heater. He took the time to talk me through each item that he helped me with. He even taught me how to make some easy fixes. Plumbing issues are always stressful. Thank you for quick solutions and for making everything so easy!
Laurissa and Jacob were very friendly, professional, and made sure that my heating unit is working to its full potential. Also, they were very honest about the filter that they had for installation. Overall, I was very pleased with the technicians and the We Care Company.
We are looking forward to the completion of this project and we do so knowing our home repair needs and improvement is in high quality care. Thank you Joseph for your professionalism, product knowledge,and expertise. We look forward to this project being completed with high quality care.
Andrew Sprigs, our technician, encouraged us to ask questions which were explained very well. He was professional , friendly. explained the tasks very well, including what might need to be the focus of the next visit down the road.
Our old HVAC died on Tuesday morning, contacted COSTCO and they had We Care Plumbing Heating and Air respond within an hour and someone out that day! Brian looked over our old system and walked us through the COSTCO options that day with a quick and easy purchase process. Because we have an elderly relative living with us they were able to prioritize install for next day. Alfonzo, Felipe and Manny were our installers that did an amazing and quality install. They were very polite, very knowledgeable and answered all my question on the system as they installed it. Absolute best service I’ve received from an HVAC company! The Lennox system is so quiet we barely can tell it is on.
I have an annual maintenance plan and love it. They always call you to set appointments, staff is always on time, very personalable, and professional. Anthony Victoria came out today and was thorough, very friendly, and advised me of recommendations for new water heater codes. Great job as always.
Had a leak in the wall and Jason L come out and even let me know he was on his way. Their prices seemed fair compared to other quotes I had been given from others. He quickly found the source of the leak and promptly fixed the problem. He did a great job. It’s a stressful situation always dealing with the unknown, especially something that could end up costing 1000’s of dollars. But Jason was calm and knew what to do. Stellar work! I will be calling We Care for my next plumbing mishaps, not that I’m wishing for that though.
Jacob was professional and explained what he was doing every step of the way. He provided me with several options and suggestions for my dinosaur AC unit and furnace. When we are ready, we will use we care to handle our AC replacement.
Ed was very friendly to give us the in-home consultation. Dunia was nice helping us with the paper work. Javier and Raul did a great job installing our new system. They work fast and effectively. Overall we are very happy and satisfied with the service they provided. Thank you We Care!
Joe was fantastic. Really knowledgeable and friendly and fixed our problem. The repair price seemed fair and was done quickly. He also went above and beyond to help check some other plumbing issues around our house and discovered that we have water pressure issues, potentially saving us from huge issues down the road. If he hadn't offered to check the pressure before he left we wouldn't have known. Very thankful for his genuine care for a job well done.
Made the right decision going with a costco backed company with good rebates, incentives, and prices; they outdid the top competition, nextgen in southern california. I stopped by the counter inside a local costco in chino hills and spoke to john a U.S. coast guard veteran who gave me a same day consultation on a saturday. Super impressed with the speed and timely manner they did with my needs for a whole hvac upgrade and completion within 3 days. Was also able to get the whole project financed. Nonetheless all equipment was installed up to code and permits fully taken care of by wecare. Awesome job.
The technician called me when he was on the way, arrived when predicted, and professionally addressed repair of our tankless hot water recirculating system. He persisted with the contact with the manufacturer's technical support and let us know what our repair options were.
We had our 21 year old HVAC system replaced by We Care Plumbing Heating and Air through a Costco deal. The pre-installation process was smooth and professional, thanks to Brian who was very knowledgeable, kind, and did an outstanding job. After signing all the paperwork via DocuSign (very convenient), the installation took place just a few days later. The installers Carlos and Jesse were very competent, worked flawlessly and efficient. We are vey happy with the quality and service we received. Thank you very much!
they are knowledgeable and easy to work with but overcharge for air filters, was gonna charge over $100 for an April air filter so I ordered 1 from Amazon for $30. They need to give thier team proper ladders for going on a roof, a 8ft A frame is not the correct one.
Jacob Lara was on time, professional, knowledgeable and friendly. We use We Care Plumbing and Heating for all our AC heater and plumbing repairs/installations and they’ve never let us down. Jacob performed leak detection on a water line in slab just outside a bedroom where water had come in under flooring. Jacob capped the external irrigation water line and provided excellent recommendations for repair and replacement options for the water line. Thanks Jacob, excellent service!
Chris was their representative who came to my home and gave me a detailed bid on a brand new (never had A/C or forced air heat) HVAC system. He was extremely professional, personable, and knowledgeable - very much a pleasure to deal with.
Good, comprehensive and friendly service from Shane. He fixed our air conditioning problem and responded well to an unexpected issue that occurred during service. So glad to have good AC again during this insanely hot summer.
We needed quick response as our A/C had pretty much gone kaput suddenly. The next day after a phone call with a very polite lady, a representative, Nate Tass, came out to the house. He was very professional, very polite, extremely knowledgeble and not just about HVAC, but about everything related to heating, cooling, design and engineering. He was clearly not just a salesman. He went over all our options with us, which things are worth it and which things would cost more and of course give a benefit, but we had to decide if the extra cost was worth it. No pressure on any particular sale at all. Went over the benefits and history of the company We Care as well. Very impressive, and an apt name for the work they seem to do. So far, so good and I would highly recommend to anyone. Thanks Nate Tass!
I needed someone as quickly as possible and was happy Jose could make it the same day. It being a Saturday the replacement hot water tank was not available till the following Monday but Jose was able to remove the old leaking tank and at least get me cold water throughout the house.He returned promptly on Monday to complete the job which was very neat and tidy. I am pleased with the overall service. I thought the cost a little expensive but considering the call out was Saturday plus he returned on Monday together with the fact that the tank is good quality I was happy to pay a little more.
This company is the best I have used. Very knowledgeable and professional. Dewey went the extra mile and even fixed a problem I was having on another issue and did not charge for it. Highly recommended.
Broc Fletcher was extremely knowledgeable and clarified issues with picking proper AC and forced air system. Great price through Costco. In-line with other quotes received. One day installation begins in one week.Installation is complete..Extremely satisfied with the installation. The entire crew were professional in every respect.
I had requested a consultation for a pricing on a new a/c unit. Brain was the one that assisted me with this process and he was great. He was very knowledgeable and provided great customer service. He gave me a breakdown of the cost in very good detail.When I am ready to move forward with the new a/c unit I will be using their services
We were well pleased with the job that Joe and James did to unstop the clog in our kitchen drain and perform the Hydro Jet cleanout of the associated drain lines. I would recommend this team in the future.
Mr. Art Bell was the most patient and helpful technician that I have ever come across. Up until this service call I was going to drop my membership with WeCare but Mr. Bell should be recognized as the one who changed my mind. Thank you Art!!!
I highly recommend We Care Plumbing. Heating and Air. The service technician, Juan Zamarripa, was on time, courteous and was able to diagnose the issue with my system.He took the time to explain, in detail, what the issue was and was able to repair my system at a reasonable cost. Juan is a phenomenal technician ! Thank you Juan for a job well done !
We Care was prompt and the two technicians were knowledgeable and worked steadily all day. Eric took time to explain the system to us and was patient with us while we set up our thermostat. I was impressed with the care they took to be neat and tidy during installation and their workmanship showed their expertise. I wouldn’t hesitate to give two thumbs up.
We bought AC from Costco and We Care happened to be the team to install them. All technicians were on time, courteous, professional, and clean up nicely after the job. This experience is wonderful, will DEFINITELY use them for my personal jobs in the future!
Dewey, possibly their best service rep. He was friendly, informative, on time for both calls, answered all my questions, very competent, and neat (swept the floor before he left). He called ahead to give his eta. Good image for his employer. The office was also excellent in their communications as well.
Eric Lopez was clean, professional and honest. Signed up for Maintenance at Costco. The company did not disappoint. They honored the said price and kept the quality. This is one service I recommend to do yearly to maintain your investment of the AC/Heating. I found my AC to be packed with leaves from a near-by tree. Using this Company yearly!
Our home involved a very complicated installation. We had a 12-year-old water heater inside the house that was removed and replaced by a tankless water heater outside. We had a 1979 furnace in the downstairs room with floor vents that was removed and replaced with a furnace and purification system in the attic with new registers, returns, & ducts. We replaced a 15 year old A/C unit that had to be routed to the attic where the new furnace and purification system were installed. Additionally, we wanted three distinct zones that could be controlled separately. Each zone can be controlled on digital panels or on our phone. This is an amazing system! This job could not have been done by anyone other than these professionals. I want to thank Broc, Raymond, Brad, Jesse, and the whole We Care Plumbing Heating & Air team! It was a team effort and they did an amazing job!