We care representative Grant Lewis was very professional and courteous, explained the system thoroughly, and the installer crew headed by Raul were very courteous, they wore shoe covering and laid a protective barrier on the flooring and also cleaned up after they were done, they work so fast and efficiently they tested the system and so far we are happy , it operate so quietly, and the temperature in our house is comfortable, not too cold and not so warm either, too early to tell if we’re going to have any issues in the future since our HVAC system just got installed today! Over all we are happy!
Sheawan Martinez was an absolute professional. He walked me through every step of the process and made sure that I understood everything that was being done. Glad to see that your company takes so much time to properly train staff in dealing with every customer in such a personal and caring way. Please hire more people like him! Thanks and look forward to continue our business with your company.
I was having problems with a mini split system at home . I called We Care they sent out Mr. Arthur Bell to do the service . He was on time , respectful with my property, knowledgeable and he did a great job and had the system up and running properly . 👍 that’s how business should be done .thanks
The folks at We Care are exceptional in their customer service, timely in their communications, and thorough in their work. Josh Sandavol recently completed a job fixing our pressure regulator to our home that was running at double the normal pressure. He then installed a Flow Trac device that would reduce the hard water to our home. He knew exactly what the issue was, educated us on what needed to change without making me feel pressured for installation.Additionally, Josh Diaz and Edgar performed an HVAC check up a week later. They too did a thorough job in their assessment, identified opportunities for improvements on the HVAC system and had a friendly attitude throughout the process.Lastly, the ladies from We Care who are in charge of the scheduling are always pleasant to work with. They go out of their way to ensure that the scheduled appointments are accurate and that the technicians arrive on schedule.
We Care came out yesterday to fix our furnace. Three different parts needed to be replaced. The following night we were having issues again, so they sent out another tech named Tyler. Tyler came for about 3 hours and took apart other parts of the furnace which were still good but need to be badly cleaned. Tyler did an outstanding job and We Care ended up waiving the service call, which I found to be very professional on their part, and which of course I greatly appreciated. Happy to have had Tyler to finish up the job. I would highly recommend We Care and ask for Tyler as your service tech.
Always a great pleasure with “we care” thank you!!! Service: maintenance on hvac system change of filters etcA day after maintenance my furnace is making a rattling noise… waiting on a call back… it sounds scary.!!!!
Great customer service throughout entire process. I called earlier in the week to see if a technician would be available to unclog a shower drain and was scheduled with my next availability. Our technician arrived on time and successfully unclogged the drain. He explained the service warranty included. So far all good. Thank you all at We Care. I would highly recommend We Care service and would return for service if needed.
Service was very professional and detailed. Arthur, the service man who came out, was very respectful and organized. Didn't push any sales on me, but did leave me with a list in case i chose to do some repairs in the future. Thank you We Care heating
Very professional team came out. From the start everyone was great. They laid out different systems. We choose the best system for our home based on our needs. If you need a new system or just looking for an upgrade I recommend speaking to John at chino hills Costco. Very professional with a lot of knowledge. Thanks John for everything and your service to our country.
Service technician was courteous, on time, and knowledgeable. He checked my heating system and found it in good shape. Did not need any filter replacement either. Tech was respectful of my home and professional.
I was very pleased with the entire process, we first saw the promo from Costco, and we made an appointment, the process to buy and install was rather seamless, the sales person Brian and the installers Nicolas were very mindful and respectful , the process was explained in detail, we are very pleased 😀
Mr. Andrew Spriggs, the service technician is the most courteous, honest, knowledgeable and thorough in his operations. He knows the air/ heating system , and followed his supervisor’s instructions to handle our case. He is to be commented and I would highly recommend him for anyone who needs help in their air/heat system.
Again, We Care definitely lives up to their name. Called their service department because I was getting an urgent notice on my thermostat.In no time at all, Technician Trey looked over the system, identified the issue, and we have heat again!Trey took the time to really explain what the problem was, and also set up a return visit to seal a leaky vent. The cost for all this was minimal because we had the foresight (luck) to have a good service agreement with We Care, something I highly recommend. As with the previous services, we are very happy and so glad that we chose We Care...thank you again, Trey, for your, knowledge, skill, and kind thoughtfulness that helps make We Care a great blessing to us.
My drip pan was accumulating water and was at risk of overflowing into attic. WC professional found the clogged drain in a lower floor sink and cleared the clogged portion. Then reset the overflow sensor to protect the home. They asked if they could come over a week earlier than my internet appointment. That suited me well. Comm was accurate and timely. The price was high value for problems avoided. Five stars on all aspects of the job.
Kyna is very professional, knowledgeable, respectful, punctual and very clean. She answered all my questions honestly and made recommendations beneficial to our household and health. Thank you Kyna! Thank you we care plumbing…
Provided excellent service. Called prior to appointment and when he arrived was clear informing us of the projected service. Completed work, left area clear of debris. At the end, gave us time for questions, and provided an estimate of future work requested. Overall work was completed and personal approach was professional and respectful.
Though a demanding schedule was needed for this effort (2 hrs allowed when a 4 hr. window was quoted by We Care, Jason came and performed the work on our heating system as required. He was thorough, professional showing us photos and a completed checklist (all green) of his work. Thanks Jason and thank you We Care for your performance.
Malik was absolutely awesome.Highly professional and helpful.Can only recommend him as a representative of your company. Yes, I did end up talking his ear off. He even solved an issue I had with my Nest thermostat. Could not be happier as your longtime customer.Thank you very muchChris Fischer
Our tenant called to report a plumbing leak and within a few hours we Care sent Joseph panino to take care of the issue. The front office were very efficient and professional all the way down to the technician and fixed the problem. We're pleased with their service and their responsiveness but they are a little pricey
Gave 1/2 hour notice they were coming and showed up right on time 👍👍. Jason was fast, efficient and very knowledgeable. Gave a very detailed report on what was done and the current state of our 2 systems. Got some great info for when we have to replace our system's. Highly recommend them for servicing your systems.Update 5/6/20.Had them come over to give estimate for system replacement. Ed was very helpful in giving me the information needed to understand what is required for a total system replacement. Great people at We Care.Update 12/31/21Called to see about getting service done on our kitchen sink drain. Of all days to have the sink back up. Logan came out and did a great job of clearing the obstruction and got the sink flowing again. Thanks and have a great New Year's Eve.Update 02/08/23Michael came and inspected our A/C ducts and then sat down with us to discuss about replacing our old AC System with a Heat Pump System. He is very knowledgeable and gave us some options we were not aware of. That info is very helpful in aiding us to make a decision.
Dewey and Michael did a terrific job installing a new toilet, which works great and is a huge improvement over the previous one. I'm grateful for their expertise, competence, and good humor. And I appreciate the fact that someone actually answers the phone right away at We Care—which they obviously do!
We became acquainted with We Care after purchasing a new air conditioning system through Costco 3 years ago, when our 32 year old system ‘died’. They were excellent to work with. They are professionals who show up on time, and do quality work. We chose to ‘stay with them’ and they provide us with regular maintenance and checkups. My home is 35 years old, now, so it needs a little bit of maintenance. NEIL, our plumber, photographed and discussed the normal wear and tear on faucets, pipes and hoses, in detail, helped me prioritize repairs most critical (so I wouldn’t feel compelled to do it all at once), and possible financing options. HE DID NOT RUSH AND BLOW THROUGH, but took time to give my home a thorough check-up. I have been VERY HAPPY WITH WE CARE’S SERVICES, AND WOULD RECOMMEND THEM HIGHLY.
After lots of time considering what to do and who to use, I am so pleased with the service and system received from WeCare. Great and timely team!! My entire HVAC system-new, ductwork-new, ac unit relocated.. 6 hours! I was looking for great quality and great service and I got it! Thank you We Care
Maintenance performed by Michael Tostado. Did a complete maintenance on the furnace, check the operating system to ensure working properly. conduct a system test. Tested everything ok. I'm -giving him a 5 STAR !!!
Received the furnace inspection today and the service tech Jacob Tauala was very courteous, polite and helpful in every aspect of the inspection. Jacob informed me of the inspection and displayed the photos taken of the furnace. Jacob later sent the photos to my email for my own records. Jacob’s professionalism shows how much he takes pride in his work. Thank you Jacob
I would commend Juan for the professional manner that he handled my problem he explained everything he was doing and did and has my furnace working. I will follow up on this review after a week or two if it is still running. I don't think you can go wrong with Juan a real caring gentleman. He was very concerned for my wife and I as we have been experiencing health problems and he wanted to make sure we did not have to experience another cold night.
Anthony V was prompt and efficient. He told me what he was doing as he proceeded through the plumbing inspection and maintenance. He also answered my questions. Very nice and friendly person to talk to.
Michael was very informative and took his time checking out our heater. We had him out for a tuneup/inspection, but will call them again when we need any help or replacement. I would certainly recommend this company to neighbors.
My technician, Andrew Spriggs, was very professional. He explained what he was going to do and any recommendations. I told him my concerns about our systems and he assured me he would inspect my systems to answer those concerns.After inspecting our systems, Andrew explained what was right and wrong with our systems and the future cost of repairs. He didn't try to up sell me on additional accessories for my systems, only recommendations. I feel he went above and beyond with our service.I give the office staff, however, a much lower rating. Initially somebody called in early November to schedule our service appointment. My wife asked if we can be called back since we were out of town and unable to schedule at that time. The office rep told my wife that we would have to call back when we returned, as that was only a courtesy call. This was unusual because we have been a service members for many years and have had followup calls several times without question. After two months we did recieve a followup call for service scheduling.Secondly, when Andrew arrived and explained what he would be doing, he didn't know we had two units. He showed me his work order and explained the office staff prepares the service orders. There was only one unit listed. Also when he was finished, I asked him if he was going to change our air filters. Again he showed me his service order that listed air filters as "unknown".Andrew viewed my custumer history and it clearly stated that we had two systems and two air filters. Andrew did replace one filter but didn't have one for the second unit.Andrew apologized for the service order confusion and would bring it to the attention of the manager in charge of that department.This may seem petty to some reading this review, but customer service is very important to us. The customer expects their service technician to be fully informed on what he/she will be doing by whom ever is responsible for completing the service order prior to arriving at the customer's home.
The technician Jacob was knowledgeable and pleasant. He explained what he saw and options for future improvements if I was interested, but didn’t try to pressure sell anything. I would recommend him and WC heating and air.
Andrew was great, and was very helpful today. We Care also instead my my whole system AC, heater and duct-work about 6 years ago. I have not had any problem with it. I would highly recommend them. Great job guys.Marlene Widell
Jacob was very nice - personable, professional and explained every step of the repair needed to our heating system. He made sure that the new part, and elements of the system in general, worked properly before he left. Very thorough! Would use again.
Urtados Team did excellent workThey arrive at around 8 am and done by4 pm. Heating A/C ducks everything was done.very hard workers all 5 of them.Thank you Brayan.You did send the very best .I’m in bedWatching TV WITH MY WIFE AT 72’Degrees. I love it . Thank youWE CARE Bus’s.
Andrew was polite, professional, and knowledgeable. He performed an extremely thorough safety and functionality inspection and provided photos of the condition of my system. He made recommendations based on needs or improvements. He is an outstanding technician in whom We Care should be especially appreciative. I will be requesting Andrew for all future HVAC services.
Highly recommended We Care. Joseph serviced our furnace and was prompt and efficient. He was knowledgeable and professional. He made some great recommendations for future situations that could develop.
Laurissa and Jacob were very friendly, professional, and made sure that my heating unit is working to its full potential. Also, they were very honest about the filter that they had for installation. Overall, I was very pleased with the technicians and the We Care Company.
Chris was their representative who came to my home and gave me a detailed bid on a brand new (never had A/C or forced air heat) HVAC system. He was extremely professional, personable, and knowledgeable - very much a pleasure to deal with.
Good, comprehensive and friendly service from Shane. He fixed our air conditioning problem and responded well to an unexpected issue that occurred during service. So glad to have good AC again during this insanely hot summer.
We needed quick response as our A/C had pretty much gone kaput suddenly. The next day after a phone call with a very polite lady, a representative, Nate Tass, came out to the house. He was very professional, very polite, extremely knowledgeble and not just about HVAC, but about everything related to heating, cooling, design and engineering. He was clearly not just a salesman. He went over all our options with us, which things are worth it and which things would cost more and of course give a benefit, but we had to decide if the extra cost was worth it. No pressure on any particular sale at all. Went over the benefits and history of the company We Care as well. Very impressive, and an apt name for the work they seem to do. So far, so good and I would highly recommend to anyone. Thanks Nate Tass!
I needed someone as quickly as possible and was happy Jose could make it the same day. It being a Saturday the replacement hot water tank was not available till the following Monday but Jose was able to remove the old leaking tank and at least get me cold water throughout the house.He returned promptly on Monday to complete the job which was very neat and tidy. I am pleased with the overall service. I thought the cost a little expensive but considering the call out was Saturday plus he returned on Monday together with the fact that the tank is good quality I was happy to pay a little more.
This company is the best I have used. Very knowledgeable and professional. Dewey went the extra mile and even fixed a problem I was having on another issue and did not charge for it. Highly recommended.
Broc Fletcher was extremely knowledgeable and clarified issues with picking proper AC and forced air system. Great price through Costco. In-line with other quotes received. One day installation begins in one week.Installation is complete..Extremely satisfied with the installation. The entire crew were professional in every respect.
I had requested a consultation for a pricing on a new a/c unit. Brain was the one that assisted me with this process and he was great. He was very knowledgeable and provided great customer service. He gave me a breakdown of the cost in very good detail.When I am ready to move forward with the new a/c unit I will be using their services
We were well pleased with the job that Joe and James did to unstop the clog in our kitchen drain and perform the Hydro Jet cleanout of the associated drain lines. I would recommend this team in the future.
Mr. Art Bell was the most patient and helpful technician that I have ever come across. Up until this service call I was going to drop my membership with WeCare but Mr. Bell should be recognized as the one who changed my mind. Thank you Art!!!
I highly recommend We Care Plumbing. Heating and Air. The service technician, Juan Zamarripa, was on time, courteous and was able to diagnose the issue with my system.He took the time to explain, in detail, what the issue was and was able to repair my system at a reasonable cost. Juan is a phenomenal technician ! Thank you Juan for a job well done !
We Care was prompt and the two technicians were knowledgeable and worked steadily all day. Eric took time to explain the system to us and was patient with us while we set up our thermostat. I was impressed with the care they took to be neat and tidy during installation and their workmanship showed their expertise. I wouldn’t hesitate to give two thumbs up.
We bought AC from Costco and We Care happened to be the team to install them. All technicians were on time, courteous, professional, and clean up nicely after the job. This experience is wonderful, will DEFINITELY use them for my personal jobs in the future!
Dewey, possibly their best service rep. He was friendly, informative, on time for both calls, answered all my questions, very competent, and neat (swept the floor before he left). He called ahead to give his eta. Good image for his employer. The office was also excellent in their communications as well.
Eric Lopez was clean, professional and honest. Signed up for Maintenance at Costco. The company did not disappoint. They honored the said price and kept the quality. This is one service I recommend to do yearly to maintain your investment of the AC/Heating. I found my AC to be packed with leaves from a near-by tree. Using this Company yearly!
Our home involved a very complicated installation. We had a 12-year-old water heater inside the house that was removed and replaced by a tankless water heater outside. We had a 1979 furnace in the downstairs room with floor vents that was removed and replaced with a furnace and purification system in the attic with new registers, returns, & ducts. We replaced a 15 year old A/C unit that had to be routed to the attic where the new furnace and purification system were installed. Additionally, we wanted three distinct zones that could be controlled separately. Each zone can be controlled on digital panels or on our phone. This is an amazing system! This job could not have been done by anyone other than these professionals. I want to thank Broc, Raymond, Brad, Jesse, and the whole We Care Plumbing Heating & Air team! It was a team effort and they did an amazing job!