Well, folks, looks like we’ve done it again. For the second year in a row, we’ve been awarded the Excellence in Customer Satisfaction award from Talk of the Town!

For those of you who are unfamiliar with Talk of the Town, let me provide a little background information. TalkoftheTownNews.com provides a rather unique service to consumers throughout both the U.S. and Canada by conducting extensive and comprehensive research into the level of customer satisfaction held by companies. They take information from thousands, if not millions, of customer reviews, social networks like Twitter and Facebook, blogs, and surveys to help judge the top customer-rated companies in both countries. It is a truly wonderful service for consumers looking to avoid unpleasant customer service experiences and only deal with the best companies in their area.

We work hard to ensure that every customer, no matter how large or small, receives the highest level of service we have to offer. We know that it’s our customers who are, at the heart of the matter, the reason for our success. It is our customers, both returning and new, that allow us to continue to thrive in these rough economic times. It’s because of this outlook on both life and business that we go the extra mile and go above and beyond what our competitors would offer, all so that we can provide a level of customer service and satisfaction that is extremely difficult to find anywhere else, regardless of the current economic state.

These awards may mean a lot to us, but they are merely a reflection of what truly matters – our customers. We strive to make every last one of them as happy and satisfied as they can be, so much so that it has rebounded and cumulated in the receipt of multiple rewards over the years. To be honored with Talk of the Town’s Excellence in Customer Service Award two years in a row is truly a wonderful privilege – one that we plan on doing everything in our power to win again this year, and every year to come.

We go the extra mile because we truly care about our customers. We know that when the residents of Southern California are satisfied and happy with their home and businesses heating and cooling systems, our business grows. We know that in order to be successful, especially in these times, you have to continue to do the right thing and do right by your customers. It’s a philosophy that many do not apply, and it is that philosophy that has allowed us to grow to the state we are today.

To all of our customers, both new and old, we want to say thank you. Thank you for voicing your satisfaction with us on your social media accounts, your blogs, and your review directories. We know that you don’t have to talk about how great our service is or how satisfied and impressed you are with the level of quality and their associated prices, but you did anyway.

We will move forward, striving to not only provide the same high level of quality service you’ve come to expect but to increase it and raise the bar even higher.