HVAC Service

There are a lot of people who advertise their services as HVAC service tech who are not as qualified as they seem. Like many other professions, there is a level of danger when dealing with mechanical equipment. Without the proper knowledge or experience, expensive mistakes could be made that cost the homeowner more than just time and money, but patience and trust. This is a handy guide you can use when hiring service techs of any industry. To ensure we meet the high standards of our customers, We Care Plumbing, Heating, & Air will hold ourselves up to this list.

  • Homework
    An HVAC Contractor is required to have a special license issued by the California Contractors State License Board to ensure they are knowledgeable about heating, ventilation, and air conditioning systems. While there is no formal education that trains towards an HVAC license, four complete years of non-trainee experience in the HVAC field is required for the contractor to receive their own license. Only time as a foreman, supervisor, contractor, or journeyman counts toward this experience requirement. In other words, a contractor will need to be hired by HVAC companies to do work on construction projects before they can get their own license. There are two tests for HVAC license applicants: the California HVAC trade exam and the California Law and Business exam for contractors. A contractor will need to pass both of these to get a license. The technicians you’re interested in hiring will have a license number if they are certified. This number can be compared against the board’s list to see if the licenses if current or if there have been any complaints levied against them. We Care Plumbing, Heating, & Air’s Contractor License number is #779604. Our record is a clean one we are proud of.
  • Referrals
    The best way to find reliable people to trust in your home is to ask your friends and neighbors for trustworthy recommendations. If your friends and neighbors have had a bad experience in the past with a technician, they will let you know. No one recommends someone they don’t believe in. You can also contact local trade organizations to see whom they recommend. This isn’t always the most sound-proof method as there is no way to compare the pricing of referrals. But keeping your ears open will help focus your search. About 40% of our clients come from referrals. This is because We Care Plumbing, Heating, & Air spends the time to meet each client’s needs as if they were our only one. No two houses or places of business are alike. Where one method might work well under a certain set of circumstances, it might not always be the right solution under other conditions. A happy customer might not know how each problem was addressed by a certified tech, but they will certainly be aware if it works or not in the end. We get such a high rate of referral clientele because our fleet of contractors is adaptive to any situation, completing the problem on time and on budget.
  • References
    Whether you are speaking with a technician who someone referred to you or to one over the phone you found online, never fret to ask for references from the technician of past clients that have been satisfied with their work. Speaking to former clients will ensure the technician has them as well as the quality and business dealing with that business. If a technician refuses, they probably are not the quality you need and should be avoided. We Care Plumbing, Heating, & Air will gladly provide references upon request. We have provided service to such a wide variety of clientele that we can certainly find someone for you to speak with who has had a similar project as yourself.
  • Home Evaluation
    Some jobs don’t require permits or inspection once they have been completed while others do. This is due to a variety of factors ranging from the size of the project, what is exactly done, the type of building the service was performed in, ownership of the property, age, and changes in legal construction methods. The contractor you hire should know if the job requires a permit or not and should be able to procure it without bothering the homeowner. The contractor should spend significant time inspecting your current system and home to assess your needs both before and after their work. An outside contractor must inspect many jobs that require permits prior to approval for human residence. A bigger system isn’t always better; a contractor should size the heating and cooling system based on the size of your house, level of insulation, and windows. A system that is too large might not pass inspection. A good contractor will inspect your duct system (if applicable) for air leaks and insulation and measure airflow to make sure it meets the manufacturer’s specifications. One factor that separates our technicians from the rest is that we treat every job like a permitted job and inspect everything before giving a project our stamp of approval.
  • Written, Itemized Estimates
    A contractor should always be able to provide you an estimate or quote in writing. This does not guarantee that their quote will be a free one as the technician usually has to arrive with all of their tools ready to work in a company truck to the premises. For the technician to qualify the problem and estimating the total creates hard costs that cannot be redacted once the time has been spent. A free quote service might sound good on the surface but might have unseen costs add up if the company doesn’t meet the rest of the factors on this list. When comparing contractors’ proposals (bids), be sure to compare cost, energy efficiency, and warranties. The lowest price may not be the best deal if it’s not the most efficient because your energy costs will be higher or the time of the project will be greater. Paying for an estimate ensures a more accurate quote because the technician is on the clock to earn the bid. Take the technician off the clock and they’re less invested inaccuracy.
  • In Ink
    Always get a contract. This protects all parties involved. Signing an agreement of any kind is considered a legal contract. Sign a written proposal with a contractor before work gets started. This will protect you by specifying project costs, model numbers, job schedules, and warranty information. If you would like a copy of one of We Care Plumbing, Heating, & Air’s sample written contracts, please contact us and we’ll send one your way. We believe in transparency with our customers.
  • Pass it On
    If you find a good service technician or company, by all means, tell people! Review sites help customers connect with companies while more specific review sites like Angie’s List help highlight good contractors in the Temecula and Murrieta areas. Home Advisor is a wider selection than Angie’s List with a larger emphasis on commercial and industrial applications of contract work. We Care Plumbing, Heating, & Air is proud to rank highly among all of these resources. We hope that if you decide to use us as a resource and are happy with our work, you will reciprocate by reviewing us on one of these websites.
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