When you’re looking for a trustworthy company to handle an HVAC installation or repair project, you have a lot of options. You’ll ultimately want to choose a team that’s reputable and highly experienced. At We Care Plumbing, Heating, & Air, we’re proud to be the regional award winner for the Lennox Training Excellence Award. This award is only given to companies that are committed to ongoing employee training and development. Read on to learn more about what we do to keep our technicians trained on the newest heating and cooling systems and technology, what this award means for you and your home, and why it’s important to choose a highly rated heating and cooling company.

About Our Company Culture

Our company is dedicated to ongoing and never-ending learning and improvement. This includes every member of our team, from our owner to our technicians. Our technicians receive ongoing training and education on how to provide you with the best possible customer service. We believe that by growing each team member’s skills, knowledge, and talent, we can provide better service. Our company is committed to 100% customer satisfaction, and the knowledge and skills of our technicians play a big role in reaching that goal.

What the Lennox Training Excellence Award Is

For more than 125 years, Lennox has been a trusted provider of quality heating, ventilation, and air conditioning systems. Over that time, Lennox has included technician training in their range of services. The brand offers specific training and encourages dealers to provide additional employee training and education for the proper installation, replacement, repair, and maintenance of its products. The Lennox Training Excellence Award is given to companies that demonstrate this commitment. HVAC technology changes at a rapid pace. Rules and regulations in the industry also change. Ongoing training and education ensure that technicians have the most up-to-date details and information on proper procedures and safety. This commitment fosters a strong relationship between HVAC dealers and Lennox.

Who Can Earn the Lennox Training Excellence Award

Each year, the Lennox corporation honors the top dealer in each sales district for its commitment to employee training and development. Quality training of employees facilitates the growth of every business. When our employees gain knowledge, teamwork, and skills, our business provides better service. The Lennox Training Excellence Award goes to companies that offer training every day to every employee. This is accomplished through a clear demonstration of the value of continuing education for all. The awards are given out by the Learning Solutions branch of Lennox. Only dealers with broad participation in the learning culture are eligible to receive the award.

Types of Training We Provide

At We Care Plumbing, Heating, & Air, we provide a range of training opportunities for our entire team. We recognize that each person’s learning style and preferences are different. That’s why we offer a combination of on-site, online, and regional training options through Lennox. Our on-site training includes in-person demonstrations. We also regularly send technicians and other employees for training and educational workshops at Lennox’s regional learning centers. These learning centers feature the latest Lennox models and allow technicians to engage in hands-on activities. Our online training provides a convenient way for employees to learn about new types of equipment, diagnostic tools, and codes, and safety procedures for use on Lennox and other heating and cooling systems. We keep our technicians up to date on environmental, health, and building codes that affect the installation, replacement, repair, and maintenance of heating and cooling systems.

Why You Deserve Highly Trained Technicians

We Care Plumbing, Heating, & Air believes that every customer deserves excellent service on every visit. Whether you need an emergency repair or new heating and cooling system, our employee training and development programs ensure that your expectations are not only met but also exceeded. The training we provide ensures that the repairs you need are done right the first time. Our employee development allows our technicians to learn how to perform more services and care for a wide range of systems. New heating and cooling systems contain advanced features, and the ongoing training ensures that they know how those features work and when they’re useful to the customer. The installation of a new heating or cooling system is a complicated endeavor, and ensuring that our technicians have the right skills and knowledge gives you peace of mind. Proper installation of your new heating or cooling system allows the equipment to perform at its peak capacity and provide you with consistent indoor comfort. A properly installed heating and cooling system uses less energy and lasts longer, too.

How We Train Our Employees

The employee training and development that helped us earn the Lennox Training Excellence Award encompasses many methods and techniques. We offer in-person classes and seminars for our field technicians, customer care team, and other employees. These training sessions include informational and hands-on sessions. We believe that a hands-on approach to learning provides our employees with a boost in skills and job performance. In our office, we host training from Lennox representatives through Lennox Live Labs. We also bring in subject-matter experts. When Lennox offers training and development for technicians at its regional learning centers, we pay for our employees to attend those engagement sessions. Our employees learn from the engineers who design the Lennox equipment. Online training is a convenient way for our employees to see new Lennox equipment and discover system features and benefits. Safety and procedural training also take place online.

Benefits of Choosing a Dealership With the Lennox Training Excellence Award

There are many benefits to choosing a contractor that has earned the Lennox Training Excellence Award. When you select We Care Plumbing, Heating, & Air, the job will be done right the first time. You can count on our technicians to provide you with accurate information. Furthermore, our services will boost the energy efficiency of your heating and cooling system. We also save you money by identifying potential issues, offering system maintenance, and making precise recommendations regarding the best options for your home.

Our Commitment to Quality Service

We’re committed to providing you with quality heating and cooling services. That promise begins by providing ongoing training and development to all our employees. Our skilled technicians take pride in their work and will do whatever it takes to ensure your complete satisfaction.

At We Care Plumbing, Heating, & Air, we’re proud to be your local Lennox dealers with the Training Excellence Award. We always go the extra mile for residents in Murrieta, CA, and the surrounding regions. Our customers count on us for dependable heating and air conditioning maintenance, repair, and replacement services. We also offer affordable plumbing, solar, and indoor air quality services. Our maintenance club is designed to give you peace of mind and save you money. For more information about our new Training Excellence Award, give us a call today.

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